{"id":150585,"date":"2026-03-30T12:47:12","date_gmt":"2026-03-30T10:47:12","guid":{"rendered":"https:\/\/ziacom.com\/politica-de-garantia\/"},"modified":"2026-07-30T11:34:35","modified_gmt":"2026-07-30T09:34:35","slug":"politica-de-garantia","status":"publish","type":"page","link":"https:\/\/ziacom.com\/en\/politica-de-garantia\/","title":{"rendered":"Pol\u00edtica de garant\u00eda"},"content":{"rendered":"\t\t
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Warranty policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Scope<\/strong><\/span><\/h3>\nZiacom Implants SLU, hereinafter \u201cZIACOM\u00ae\u201d, guarantees the quality of the materials, manufacture and proper functioning of its original ZIACOM\u00ae-branded products, hereinafter \u201cZIACOM\u00ae Product(s)\u201d. The ZIACOM\u00ae Warranty Programme, hereinafter the \u201cWarranty Programme\u201d, applies to ZIACOM\u00ae Products. If a product is defective, whether before or after use, due to a failure in the material strength and\/or stability of the ZIACOM\u00ae Product during the period covered by the Warranty Programme as set out in section 3, please report this immediately to ZIACOM\u00ae by following the Incident Reporting procedure set out in section 6 of this Warranty Programme.\n\nThis Warranty Programme relates exclusively to the ZIACOM\u00ae Products specified in section 3 and to the clinical professional or medical practitioner responsible for the treatment, hereinafter the \u201cUser\u201d. The handling of any Incident involving a ZIACOM\u00ae Product must be managed solely and exclusively through this Warranty Programme.\n\nBy purchasing any ZIACOM\u00ae Product and participating in this Warranty Programme, the User accepts the terms and conditions set out herein.\n

Beneficiaries<\/strong><\/span><\/h3>\nThis Warranty Programme is intended exclusively for the User and does not give rise to any liability towards third parties, in particular patients or suppliers of any kind, who are not covered by this warranty. The cover provided by the Warranty Programme ONLY covers the replacement or restitution of ZIACOM\u00ae Products with the same products that are the subject of the warranty claim or with equivalent products if the original products have been discontinued. This Warranty Programme does not, therefore, cover any associated costs that may arise from other matters.\n

Covered products<\/strong><\/span><\/h3>\nThe Warranty Programme covers the following products for the duration set out in the table below. The warranty under this Programme does not exclude any warranties the User may have as a result of their individual agreements with ZIACOM\u00ae.\n\n\n\n\n
Implants<\/td>\nLifetime warranty. Replacement with an implant of the same reference number or an equivalent 1<\/td>\n<\/tr>\n
Prosthetic components<\/td>\n15-year warranty. Replacement with a prosthetic component of the same reference or equivalent 2<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nImportant<\/strong>\n\nExcluded from this Warranty Programme are components or consumables, reused single-use items and those serving a retention function.\n\n1 If this product has been discontinued or is no longer available on the market, it will be replaced by the product that has replaced it or another equivalent product within the ZIACOM\u00ae implant portfolio.\n\n2 If this product has been discontinued or is no longer available on the market, it will be replaced by the product that has replaced it or another equivalent product within the ZIACOM\u00ae prosthetic components portfolio.\n

General Terms and Conditions<\/strong><\/span><\/h3>\nZIACOM\u00ae will replace the defective product(s) covered by this Warranty Programme with another identical product or an equivalent product that would have replaced it had it already been discontinued.\n\nThe warranty periods described above shall commence from the time of sale of the ZIACOM\u00ae Products to the User; therefore, the start date of the Warranty Programme for these products shall be that stated on the sales invoice issued to the User.\n\nThe Warranty Programme shall remain valid provided that all the conditions of the Programme described below are met and reliably documented:\n\nThat the user<\/strong>\n
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  1. Has purchased the ZIACOM\u00ae Product directly and that this product was purchased through an official ZIACOM\u00ae sales channel.<\/li>\n \t\n
  2. Has correctly selected the model and type of implant for the surgical technique used and the planned implant treatment<\/li>\n
  3. Has fully documented the patient\u2019s consent.<\/li>\n \t\n
  4. Must have used ZIACOM\u00ae Products exclusively throughout the entire treatment and, under no circumstances, must these have been modified or combined with elements or components from other manufacturers.<\/li>\n
  5. Must have carried out and documented all the periodic check-ups established for the treatment on the scheduled dates, verifying that the patient maintains good oral hygiene.<\/li>\n \t
  6. You must have consulted and complied with all protocols, working procedures and instructions for use relating to the ZIACOM\u00ae products used during the treatment\u2014both surgical and prosthodontic\u2014which were in force at the time the treatment was carried out.<\/li>\n \t\n
  7. Have selected and correctly applied the appropriate and clinically accepted dental techniques for carrying out dental implant treatments before, during and after treatment.<\/li>\n
  8. Have notified and completed the form for the ZIACOM\u00ae Guarantee Programme (Mod-101)<\/a>form in full, including all mandatory sections, within a maximum of 30 calendar days following the occurrence of the incident that led to the use of the Guarantee Programme, providing all documentation requested by ZIACOM\u00ae for assessment.<\/li>\n
  9. Have not exceeded 3 per cent per annum in replacements relative to their historical purchases. Applies only to non-osteointegrated implants.<\/li>\n
  10. You must be up to date with all your contractual obligations to Ziacom Implants SLU or any of its subsidiaries or associated companies at the time of applying for the Warranty Programme.<\/span><\/li>\n \t\n
  11. Return the ZIACOM\u00ae Products for which you wish to claim under the Guarantee Programme to ZIACOM\u00ae, duly packaged and sterilised, together with the necessary documentation to enable the guarantee to be processed and assessed. See the conditions for returning products at the end of this document.<\/li>\n<\/ol>\nThe patient<\/strong>\n
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    1. Does not present any of the contraindications described in the instructions for use of the ZIACOM\u00ae Product in force at the time, at the start of, during and following treatment.<\/li>\n
    2. Has attended appointments with the Practitioner and undergone all the periodic check-ups established for the treatment on the dates designated for that purpose.<\/li>\n \t\n
    3. Must have followed the guidelines set out by the User regarding the maintenance, care and good oral hygiene of the dental implant treatment.<\/li>\n
    4. The patient must not have tampered with, in whole or in part, either themselves or through third parties, the dental implant treatment carried out.<\/li>\n<\/ol>\nThe instructions for use, protocols and working and maintenance procedures for ZIACOM\u00ae Products are described in the leaflets and surgical and prosthodontic user manuals supplied with the ZIACOM\u00ae Products, or which can be viewed\/downloaded directly from our website www.ziacom.com<\/a>\n

      Exclusions or Causes Leading to Voidance<\/strong><\/span><\/h3>\nZIACOM\u00ae Products are excluded from the Warranty Programme if they:\n
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      1. Have not been used in accordance with the conditions of use and protocols specified by ZIACOM\u00ae as the manufacturer and\/or have been used in conjunction with products from other brands or manufacturers.<\/li>\n
      2. Have been subject to any form of contamination by the User or by third parties unrelated to ZIACOM\u00ae, its network of subsidiaries or authorised distributors.<\/li>\n \t\n
      3. Have been handled and\/or applied incorrectly, either in whole or in part, at any stage of the treatment, or have been handled and\/or applied by unqualified personnel or by personnel without the necessary qualifications to do so in accordance with the legislation in force in each country.<\/li>\n
      4. Have reused single-use ZIACOM\u00ae products.<\/li>\n \t\n
      5. Have failed to comply with any of the points set out in section 4, General Terms and Conditions of the ZIACOM\u00ae Warranty Programme.<\/li>\n
      6. Products purchased outside our official sales channels: sales network, Ziacom customer service or the e-commerce section of our website.<\/li>\n<\/ol>\nAny damage caused to ZIACOM\u00ae Products resulting, in whole or in part, from trauma, accidents or any other damage caused by the patient themselves or by a third party is entirely excluded from the Warranty Programme.\n\nZiacom Medical Group S.L. shall under no circumstances be held liable for products not purchased through official sales channels which do not comply with the legal traceability requirements set out in our standards. Should you have any queries in this regard, our Customer Service Department is available Monday to Thursday from 8.30 am to 6.00 pm and on Fridays from 8.30 am to 2.00 pm.\n

        Incident notification and claim<\/strong><\/span><\/h3>\nTo make a claim under the Product Incident Guarantee Programme, you must report the incident within a maximum of 30 calendar days of it occurring, following the procedure detailed below:\n
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        1. Submit the fully completed warranty programme claim form, including all the required information and any additional details you may provide to explain the case or circumstances.<\/li>\n
        2. Send the product for which you wish to claim under the Warranty Programme, packed in a sterilisation bag and properly sterilised, together with the form mentioned in the previous point. If the product is not sent packed in a sterilisation bag and autoclaved (see cleaning, disinfection and sterilisation instructions on the website <\/a>), the Quality Department will return it to the clinic. The ZIACOM\u00ae Customer Service department or its authorised distributor will provide you with a personalised Warranty Programme Code, sent by email together with the corresponding application form (Mod-101)<\/a>, which you must complete and submit in accordance with the instructions to access the Warranty Programme. You can also download this form from the website ziacom.com<\/a><\/li>\n
        3. The ZIACOM\u00ae Quality Department will not commence the investigation of any warranty claim until it has received all the fully completed documentation and the product(s) covered by the warranty. The Quality Department will request the necessary information to begin the investigation. If the form is not completed correctly, the Quality Department will return the form and the product to the clinic.<\/li>\n
        4. The ZIACOM\u00ae Quality Department will review the documentation within a maximum of 30 calendar days from receipt at ZIACOM\u00ae\u2019s head office of all the documentation required for the investigation. Once this period has elapsed, the Quality Department will issue a written decision to the User setting out the outcome of the Warranty Programme, in which it will either accept or reject the warranty claim.<\/li>\n \t\n
        5. Should the Quality Department not receive the correctly completed form, the correctly sterilised product or the information necessary for the assessment of the case within 30 days of the initial request, the Quality Department may reject the Guarantee Programme without the customer being entitled to make a claim.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          Important<\/strong><\/p>

          If the maximum period of 30 calendar days from the date of contact with our Quality Department has elapsed without us having received all the documentation required for the assessment of the warranty claim, the ZIACOM\u00ae Quality Department will close the case as \u201cInvalid or rejected due to lack of information\u201d, with no possibility of reopening the case, and the right to the warranty will be forfeited. *Sterilisation must be carried out exclusively in accordance with the ZIACOM\u00ae sterilisation protocol (Document Doc-1066). <\/a> Note: Implants to be returned must have been bagged and sterilised in accordance with the procedure described above, but must not have been cleaned.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Limits and limitations<\/strong><\/span><\/h3>\n
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          1. Only ZIACOM\u00ae, as the manufacturer of its products, can guarantee the warranty conditions for its ZIACOM\u00ae Products; therefore, no company or individual who works with, markets or distributes ZIACOM\u00ae Products may define warranty conditions other than those set out in this Warranty Programme.<\/li>\n \t\n
          2. This Warranty Programme is the sole warranty provided by ZIACOM\u00ae for its products and shall apply in addition to any warranties the User may have as a result of their specific agreements with ZIACOM\u00ae.<\/li>\n
          3. ZIACOM\u00ae disclaims any other type of warranty or liability, whether express or implied, in whole or in part, in respect of the User for loss of profits, loss of earnings, special, direct or indirect, unforeseen or consequential damages of any nature and arising from any cause, as well as for incidental or consequential damages directly or indirectly related to ZIACOM\u00ae\u2019s products, services or information.<\/li>\n \t
          4. The use and application of ZIACOM\u00ae Products are beyond the manufacturer\u2019s control and remain the sole responsibility of the User of ZIACOM\u00ae Products. The User shall be solely liable for any damage they may cause to themselves or to third parties arising from the use of ZIACOM\u00ae Products; ZIACOM\u00ae, any of its subsidiaries and\/or authorised official distributors shall be exempt from liability for any damage or loss arising from the mishandling or incorrect use of ZIACOM\u00ae Products. The Warranty Programme applies only to ZIACOM\u00ae products manufactured by Ziacom Medical Group S.L. and sold through the channels mentioned above.<\/li>\n
          5. By purchasing any ZIACOM\u00ae product and participating in this Warranty Programme, the User accepts the terms and conditions set out herein.<\/li>\n<\/ol>\n

            Geographical limitation<\/strong><\/span><\/h3>\nThis Warranty Programme is only valid for ZIACOM\u00ae Products sold in any country where ZIACOM\u00ae, any of its subsidiaries or an official distributor authorised by ZIACOM\u00ae is present and has its headquarters.\n

            Modification, cancellation or termination<\/strong><\/span><\/h3>\nZiacom Implants SLU may amend, cancel or terminate this Warranty Programme, in whole or in part, at any time, provided that Ziacom Implants SLU gives written notice of any changes to its Warranty Programme at least 60 calendar days prior to their implementation.\n Notification of these changes shall be deemed fully valid and served if such notification is made by publication on the website www.ziacom.com,<\/a>, and it is therefore recommended that you regularly check the updated version of the Warranty Programme.\n\nAny amendments, cancellations or termination of the Warranty Programme shall not affect ZIACOM\u00ae Products covered by this Warranty Programme up to that point and reported to ZIACOM\u00ae prior to the date of amendment, cancellation or termination.\n

            Final provisions<\/strong><\/span><\/h3>\nZiacom Implants SLU reserves the right to terminate its commercial relationship with the User, any company in which they hold a stake, any company for which they work, or any organisation they represent, should due to repeated non-compliance with protocols, surgical or prosthodontic procedures, or failure to follow the guidelines set out in the instructions for use of ZIACOM\u00ae Products, gives rise to biased and unfounded negative opinions, whether disclosed directly or published, and brings the ZIACOM\u00ae brand or Ziacom Implants SLU into disrepute.\n\nZiacom Implants SLU reserves the right to take all legal action available to it in defence of its image rights and in order to preserve the brand image and good reputation of its products in the market.\n

            List of official authorised ZIACOM\u00ae subsidiaries and distributors<\/strong><\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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            Ziacom Implants SLU – Spain<\/span><\/b><\/p>

            Att. Departamento de Calidad Programa de Garant\u00eda ZIACOM\u00ae<\/span>
            Calle B\u00fahos, 2<\/span>
            28320 Pinto – Madrid – ESPA\u00d1A<\/span>
            Tel\u00e9fono: +34 91 723 33 06<\/span>
            Email:\u00a0<\/span>            info@ziacom.es<\/span><\/a><\/p>

            Ziacom Medical USA LLC \u2013 USA<\/span><\/b><\/p>

            Miami \u2013 EEUU<\/span>
            333 S.E 2nd Avenue, Suite 2000<\/span>
            Miami, FL 33131 -USA<\/span>
            Tel\u00e9fono: +1(786) 224 \u2013 0089<\/span>
            E-mail:\u00a0<\/span>            info.usa@ziacom.es<\/span><\/a>
            \u00a0<\/span><\/b>
            Ziacom Lusobionic Portugal Lda – Portugal<\/span><\/b><\/p>

            Regus Miraflores, Torre de Monsanto,<\/div>
            Rua Afonso Pra\u00e7a n.\u00ba 30 \u2013 7\u00ba<\/div>
            1495-061 Alg\u00e9s \u2013 Portugal<\/div>
            Tel\u00e9fono: +351 215850209<\/span>
            Email:\u00a0<\/span>            info@ziacom.pt<\/span><\/a><\/div>
            \u00a0<\/div>

            Ziacom Safe Implant\u00a0 – Ecuador<\/span><\/b><\/p>

            Av. I\u00f1aquito, Edificio Metropolitan, Oficina 304.\u00a0<\/span>
            170155 \u2013 Quito<\/span>
            Tel\u00e9fono: +593 96 368 0879<\/span>
            Persona de contacto: John Campoverde<\/span>
            Email:\u00a0<\/span>            jcampoverde@safeimplant.com.ec<\/span><\/a><\/p>

            Oak Business Sas – Colombia<\/span><\/b><\/p>

            Diagonal 71b, N\u00ba 98-04.\u00a0<\/span>Planta 1 (Alamos Norte)<\/span>
            111141 – Bogota<\/span>
            Tel\u00e9fono +57 300 266 7624<\/span>
            Persona de contacto: David Alexander Bernal Suarez<\/span>
            Email:\u00a0<\/span>            david.suarez@oakbusiness.com.co<\/span>
            <\/a>
            Sas Eck France – France<\/span><\/b><\/p>

            97 All\u00e9e De Chantoiseau (3eme Maison a Gauche)<\/span>
            38330 – Saint Ismier<\/span>
            Tel\u00e9fono:+33766076262<\/span>
            Persona de contacto: Julien Luis Andr\u00e9 Lebreux<\/span><\/p>

            TopDent Company – Egypt<\/span><\/b><\/p>

            6 A El Saban Building, Omarat El Obour,<\/span>
            Nasser City, Cairo<\/span>
            Tel\u00e9fono: 0020 102 700 0808<\/span>
            Persona de contacto: Dr. Ahmed Hashem<\/span>
            Email:\u00a0            dentist.hashem88@gmail.com<\/a><\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Ziacom ITS<\/strong><\/p>

            Viale del Lavoro 14
            35010 Vigonza (PD)
            Tel\u00e9fono:+39 328 693 6816
            Email:\u00a0            info.shop@ziacom.it<\/a>\u00a0info@coemf.it<\/a><\/p>

            Biovico Sp. Z O.O. – Poland<\/span><\/b><\/p>

            Hutnicza 15B<\/span>
            81-061 Gdynia<\/span>
            Tel\u00e9fono: +48 572 570 292<\/span>
            Persona de contacto: Natalia Blew\u0105ska<\/span>
            Email:\u00a0<\/span>            natalia.blewaska@biovico.com<\/span><\/a><\/p>

            On Dental Pazarlama Ticaret Ltd.Sti \u2013 Turkey<\/span><\/b><\/p>

            Mesrutiyet Mh. \u015eair Nigar Sokak, Aycibin Business Center 6\/25<\/span>
            34363 \u2013 Sisli \u2013 Istanbul<\/span>
            Tel\u00e9fono: +90 5326586056<\/span>
            Persona de contacto: Kutay Ery\u0131lmaz<\/span>
            Email:\u00a0<\/span>            kutay@ondental.com.tr<\/span><\/a><\/p>

            Manh Phu Dental Distribution Company Limited – Vietnam<\/span><\/b><\/p>

            1112\/9A Kha Van Can Street, Linh Chieu Ward, Thu Duc City<\/span>
            HCM City, Viet Nam<\/span>
            Tel\u00e9fono: +84 283 636 52 22<\/span>
            Persona de contacto: Nguy\u1ec5n Ti\u1ebfn Ph\u00fa<\/span>
            Email:\u00a0<\/span>            info.manhphu@gmail.com<\/span><\/a><\/p>

            Mena Biotech Facilities Management – Jordan, United Arab Emirates, Kuwait, Saudi Arabia, Qatar e Iraq<\/span><\/b><\/p>

            Empire Heights, Business Bay,<\/span>
            Dubai \u2013 UAE<\/span>
            Tel\u00e9fono: +965 6066 6670<\/span>
            Persona de contacto: Mr. Fadi Odeh<\/span>
            Email:\u00a0<\/span>            fadiodeh@menabiotech.com<\/span><\/a><\/p>

            Niltorg LLC \u2013 Russia, Belarus, Kazakhastan y Uzbekistan<\/span><\/b><\/p>

            Street Elektrodnaya 2\u00a0 Pomishenie VII\/3<\/span>
            111524\u00a0 Mosc\u00fa<\/span>
            Tel\u00e9fono: +7 985 468-04-90<\/span>
            Persona de contacto: Mr Nilesh Joshi<\/span>
            Email:\u00a0<\/span>            info@niltorg.com<\/span><\/a><\/p>

            PE Niltolrg Ukraine – Ukraine<\/span><\/b><\/p>

            Kharkivske Shosse, Building 19,<\/span>
            02090 Kyiv city<\/span>
            Tel\u00e9fono: +380 50 312 0051<\/span>
            Persona de contacto: Mr. Alexander Chupryna<\/span>
            Email:\u00a0<\/span>            avantis.alexandr@gmail.com<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            \n\t\t\t\t\t\t\t\t\tSee the up-to-date list of ZIACOM\u00ae subsidiaries and authorised distributors on the website<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Warranty policy Scope Ziacom Implants SLU, hereinafter \u201cZIACOM\u00ae\u201d, guarantees the quality of the materials, manufacture and proper functioning of its original ZIACOM\u00ae-branded products, hereinafter \u201cZIACOM\u00ae Product(s)\u201d. The ZIACOM\u00ae Warranty Programme, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-150585","page","type-page","status-publish","hentry"],"yoast_head":"\nPol\u00edtica de garant\u00eda - Ziacom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ziacom.com\/en\/politica-de-garantia\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de garant\u00eda - Ziacom\" \/>\n<meta property=\"og:description\" content=\"Warranty policy Scope Ziacom Implants SLU, hereinafter \u201cZIACOM\u00ae\u201d, guarantees the quality of the materials, manufacture and proper functioning of its original ZIACOM\u00ae-branded products, hereinafter \u201cZIACOM\u00ae Product(s)\u201d. 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